Location: Durand & Associates
Address: 525 31st Ave SW Minot, ND 58701
Employment Type: Part time; Starting at 25 hours a week, Monday – Thursday.
Reports To: Clinical Operations Manager- Megan Altner and Practice Owner- Kayla Durand
Job Summary:
Durand & Associates is seeking a highly organized, compassionate, and detail-oriented Office Receptionist to join our mental health practice. This key role serves as the primary point of contact for clients and therapists, ensuring smooth day-to-day operations and providing essential administrative support. The ideal candidate is personable, organized, proactive, and passionate about supporting mental health services.
Key Responsibilities:
- Client Relations & Scheduling:
- Answer and return phone calls and emails in a professional and timely manner
- Schedule, reschedule, and confirm client appointments
- Manage the practice’s calendar and therapist availability
- Provide warm, supportive communication to clients, helping them feel welcomed and cared for
Administrative & Office Support:
- Maintain a clean, organized, and welcoming office environment
- Perform light cleaning duties
- Assist with intake paperwork, insurance verification, and billing coordination
- Scan Client Documents as needed
- Ensure accurate record-keeping and file management in compliance with confidentiality standards
Marketing & Social Media:
- Assist marketing teams as needed.
- Assist in planning and executing community outreach, workshops, or other marketing events
- Send out welcome boxes to new clients and keep supplies stocked.
Team Coordination
- Serve as a liaison between therapists and clients to ensure seamless communication
- Provide administrative support to therapists as needed
- Promote a positive, supportive team culture within the practice
Qualifications:
- High school diploma
- Previous experience in a healthcare, mental health, or administrative setting preferred
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Proficiency in scheduling software and office tools (e.g., Google Workspace, EHR systems, social media platforms)
- Discretion and professionalism with confidential information
- Friendly, approachable, and client-focused demeanor
Preferred:
- Experience with assisting clients and reception work
- Knowledge of HIPAA regulations
Compensation:
- Pay Range: $15-20 per hour, depending on experience and qualifications
- Opportunities for performance-based raises
Benefits:
- While this is a part-time position, we are pleased to offer the following:
- Flexible scheduling
- Workers’ compensation coverage (as required by law)
- Professional development support
- Positive, mission-driven work environment
Note: Benefits may vary based on hours worked and employment status. Health insurance, PTO, and other full-time benefits are not guaranteed for part-time roles.